Frequently Asked Questions

 Will I get adjusted for the first visit?

As a general rule, no, but exceptions are of course made for emergency cases deemed necessary by the Doctor.  The first visit is spent really getting to know you.  We want to make sure that Dr. Taylor Luster fully understands your case, to allow her to decide on an appropriate treatment plan to manage your concerns, and discuss how the process works.  Our goal is to truly see you as a full, whole-body dynamic being. It gives us the best shot at helping you, so we take the time on the first visit to do just that. The second visit begins your treatment plan so that we can adjust you according to the agreed-upon plan. Periodically re-evaluations will be performed to touch base and reassess where we are at on your healing journey.

What Should I Wear?

This one is easy! Wear something comfortable! We will make it work no matter what you are wearing! However, there are a few things that make it more difficult to adjust, so we will include that list here just in case.

 - Jeans- they are super thick to try and feel through and restrict some flexibility

  - Dresses/skirts- Privacy can be a bit more difficult in these items, but we have blankets to keep you covered in case you find yourself wearing one.

 - Short shorts- some adjustments require us to get a little personal, and sometimes super short shorts make that more awkward.

 - Underwear- this might seem obvious, but you would be surprised.  Please keep it respectful.

 - We will have you remove any items from pockets that might be uncomfortable for you or damage the table, like keys or pocket knives.

Do you offer family rates?

Each additional member of the family gets 10% off of their treatment plan.

Do you take Insurance? Medicare?

We do not accept insurance or Medicare.  The reason for this is multifaceted but the most important reason is that we don’t believe in anyone dictating your care besides the doctor treating you.  Insurance and Medicare limit the amount and types of adjustments and therapies we can do and we believe that is best determined by the Doctor standing in front of you. We can provide a superbill for you to submit to your insurance on your own. Chiropractic care is not covered by many insurances, so please consider that when searching for a provider as well.

 What is your cancellation policy?

Our cancellation policy is in order to provide you with the most flexibility in scheduling possible.  We require a 48-hour notice for scheduled appointments.  Rescheduled appointments will also follow this 48-hour rule. The first missed appointment will be waived. Any additional no call-no shows will result in a 50% charge to the payment on file. Multiple canceled or rescheduled appointments could result in dismissal.

What is the cracking/popping sound during an adjustment?

The popping sound is the release of gas from the joint. I like to refer to it as a ‘bone fart’.  It means nothing but we all like to hear it. 😊 Many adjustments don’t even make noises, so it is definitely not required for correction.

What is a subluxation?

A subluxation is a term we use for misalignment/ dysfunction in the body. An incredibly simplified version would be to say that it is the very slight misalignment of bones that causes problems and pressures on nerves.  This is called the bone-out-of-place model. It has been proven that the actual situation is much more complex than that, but it is an easy visual.  Things being ‘out of place’ can actually refer to many aspects of health, although we typically use it to refer to the vertebra of the spine.  It can arguably be used to refer to everything from bones to organs to even energy. It is basically just saying there is a dysfunction that interrupts the nervous system and lots of inflammation in the area. 

I’m sick, should I reschedule?

Depends.  If you are highly contagious, then yes.  Otherwise, call and let us know so we can plan to accommodate you better. Because every single cell in your body is controlled by your nervous system, it is important to remove any interference in communication pathways. This is crucial in allowing your body to better manage any condition that it comes across. In conjunction with many natural therapies like massage, water, good food, rest, detox, and some sunshine, adjustments are a fantastic tool to help maximize your body’s coping strategies.